Privacy policy.

Effective Date: February 20, 2025
Last Updated: February 20, 2025

1. Introduction
Kaitlyn Floyd, LLC ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website growwithuscounseling.com, interact with us online, or receive in-person services. By accessing or using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect
We may collect the following types of information:

  • Personal Information: Name, date of birth, gender identity, contact details, emergency contacts, and insurance information.

  • Health Information: Information related to therapy sessions, symptoms, diagnoses, medications, treatment plans, and mental health history.

  • Payment Information: Billing details, insurance coverage, self-pay agreements, and transaction history.

  • Automatically Collected Information: When you visit our website, we may collect technical data such as IP address, browser type, and usage data.

3. How We Use Your Information
We use your information to:

  • Provide counseling and therapy services.

  • Schedule appointments and communicate with you regarding services.

  • Process payments and maintain accurate records.

  • Coordinate care with other medical or mental health professionals at your request.

  • Comply with legal and ethical requirements.

4. Communication Preferences
You have the option to opt in or opt out of receiving communication from us via phone calls, text messages, and emails.

  • Opting in: By providing your contact information, you agree to receive messages related to appointments, billing, and general service updates.

  • Opting out: You may withdraw your consent to receive communications at any time by contacting us at kaitlynfloydlmft@gmail.com or following the opt-out instructions provided in our messages.

5. Information Sharing and Disclosure
We do not sell or share your personal information with third parties except in the following cases:

  • When required by law, including reporting abuse or threats of harm.

  • To comply with legal processes, subpoenas, or court orders.

  • To coordinate care with other healthcare providers upon your request.

  • With your explicit written consent.

6. Data Security
We implement appropriate security measures to protect your personal and health information. However, no electronic transmission or storage system is 100% secure. We encourage the use of secure communication methods when discussing sensitive health information.

7. Your Rights and Choices
You have the right to:

  • Access and request a copy of your personal data.

  • Request corrections to your information.

  • Request deletion of your data where applicable.

  • Restrict how we communicate with you.

8. Updates to This Privacy Policy
We may update this policy periodically. Any changes will be posted on this page with an updated effective date.

9. Contact Information
For any questions about this Privacy Policy, please contact us at: Kaitlyn Floyd, LLC
Website: growwithuscounseling.com
Email: kaitlynfloydlmft@gmail.com
Phone: (229) 717-7178